Frequently Asked Questions
Everything you need to know about shopping with Quarks Shoes—from finding the perfect fit to tracking your delivery.
How do I ensure I am ordering the correct shoe size?
We provide a comprehensive size guide on each product page that includes conversions for US, UK, and EU sizing. If you are between sizes, we generally recommend sizing up for boots and sizing down for leather loafers that may stretch over time.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure you try on your shoes on a carpeted surface to avoid scuffing the soles, as we cannot accept returns for items showing visible outdoor wear.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your package's journey in real-time.
Are Quarks Shoes covered by a warranty?
Yes, all our footwear comes with a 6-month limited warranty against manufacturing defects. This covers issues like sole separation or hardware failure but does not include standard wear and tear or accidental damage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through services like Afterpay and Klarna.
How should I care for my leather shoes?
To prolong the life of your shoes, we recommend using a water-repellent spray before the first wear. Clean regularly with a damp cloth and apply a high-quality leather conditioner every few months to prevent cracking.